● Understanding PolicyCenter:

               ○ Core components of PolicyCenter

               ○ PolicyCenter architecture

              ○ PolicyCenter data model

● Policy Administration:

              ○ Creating, modifying, and renewing policies

              ○ Handling policy changes and cancellations

               ○ Working with policy documents and forms

● Product Modeling:

               ○ Designing and configuring product models

               ○ Creating coverage types, rating factors, and rules

● Underwriting and Rating:

                ○ Underwriting workflows and authority levels

                ○ Rating and pricing policies

● PolicyCenter Configuration:

                 ○ Customizing the user interface and workflows

                 ○ Extending PolicyCenter functionality with Gosu scripts

● ClaimCenter Fundamentals:

          ○ Claim lifecycle and workflow

          ○ Claim intake and triage

          ○ Claim investigation and reserving

          ○ Claim settlement and closure

● ClaimCenter Configuration:

          ○ Configuring claim types, statuses, and categories

          ○ Defining claim workflows and routing rules

          ○ Setting up claim validation and approval processes

● ClaimCenter Data Model:

           ○ Understanding the claim file and its components

           ○ Working with claim entities and relationships

● ClaimCenter Integration:

           ○ Integrating ClaimCenter with other systems (e.g., BillingCenter, external systems)

● BillingCenter Overview:

           ○ The billing process in Guidewire

           ○ Billing cycles, invoices, and payments

● Billing Configuration:

            ○ Configuring billing plans, billing cycles, and payment methods

             ○ Setting up billing rules and calculations

● Billing Workflows:

            ○ Understanding the billing workflow and its stages

            ○ Processing invoices, payments, and adjustments

● Billing Integration:

            ○ Integrating BillingCenter with other systems (e.g., PolicyCenter, ClaimCenter)

● Gosu Scripting:

           ○ Writing custom Gosu scripts to extend functionality

           ○ Using Gosu to create custom rules and calculations

● User Interface Customization:

           ○ Modifying screens and forms

           ○ Creating custom widgets and controls

● Data Model Customization:

            ○ Extending the data model with custom entities and fields

● Integration with External Systems:

             ○ Using web services, messaging, and other integration techniques